Service Designer

THE ROLE

Reporting to the Head of Service Design, we are looking for a Service Designer to lead the creation of new service concepts to help our business and partners meet their strategic goals. You’ll work with the wider Service Design team to produce new services & experiences.

WHAT YOU’LL DO

• • You’ll have knowledge of the Partner and Customer Experience best practises
  • Identify and prioritize user needs & pain points to define future service experiences for our customers & partners
  • Arrange these separate interactions into descriptive and engaging Partner and Customer journey maps
  • Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service;
  • Conduct customer research projects, synthesizing customer feedback into early stage customer personas, storyboards and journey maps;
  • Work with teams to build and refine concepts, prototypes and designs;
  • Create and rapidly improve service prototypes;
  • Support teams and stakeholders to expand their Human-Centered Design skills
  • Help land change that affects the Partner experience by promoting Partner centric end to end thinking

WHO YOU ARE

• • You have 2 years experience in Service Design, Product Design or other human centered methodologies
  • You’re Passionate about Customer/Partner experience and Design thinking
  • You understand how to meet customer and partner needs in a business to business environment;
  • You are have experience operating in an international environment and have awareness of the operational needs of several global regions;
  • You can source and analyze data and research information;

REWARDS & BENEFITS

• • Health insurance for the whole family, flexible working environment and well-being support and tools
  • Extra days off, sabbatical program and days for you to give back for the community
  • Training opportunities and free access to Udemy
  • Flexible benefits program
  • FARFETCH Equity plan