Role

As a Service Designer, you will design, create and help the team develop user researches, user journey maps, workshops, prototypes, service blueprints, and other related activities

Important considerations

• Fluent or Professional English required
• Required residence or availability to move to Lisbon, Portugal (post-pandemic)

Requirements

• Experience with user research
• Experience analyzing complex problems to solve design challenges utilizing user-centered approaches
• Experience in designing processes to frame problems, defining insights, creating attractive visions, concepts, and prototypes–Know-how in creating designs artifacts (e.g. flows, sketches, wireframes, prototypes) and communicating end-to-end user experiences
• Know-how in design research and developing any communication tools right for the task at hand (e.g. journey maps, service plans, prototypes)

Preferred requirements

• Experience working in Agile teams
• Experience in insights and market trends.
• Experience the banking or financial sector