Lead Service Designer

As a Lead Service Designer, you are equally analytical and imaginative, with a passion for creativity and invention. You are comfortable with analytical frameworks and quantitative methods. You bring deep empathy and understand the connection between impactful and meaningful change and the future success for organizations. The ideal candidate for this role is someone who brings prior consulting experience together with a strong perspective in the experience or service design space.

What You’ll Be Doing and the Impact You’ll Make

• Apply strong consultative skills including: insight gathering, problem solving, strategy development, influencing, visioning, planning delivered with excellent written and verbal communications with limited day to day oversight
• Develop strategies to address client challenges, risks, gaps and opportunities that span CX, EX or both
• Always be an advocate and have empathy for the people whose lives the product or service will affect, inclusive of all actors in the ecosystem
• Continuously iterate designs based on client feedback and refine solutions
• Grow and deepen meaningful relationships and trusted partnerships both internally and with key client stakeholders
• Define and measure success metrics and monitor progress (especially experience-centric measurements)
• Design materials for client workshops and sessions
• Facilitate meetings and workshops
• Support Rightpoint growth and thought leadership

What We’d Love To See:

• 5+ years relevant consulting, agency, or startup experience
• Track record of delivering value and high-quality outcomes to the business and achieving results through insightful recommendations
• Fluency in and commitment to principles and practices related to creating extraordinary customer and employee experience
• Excellent presentation(written/verbal) and facilitation skills
• Experience with Design Thinking methodology(s)
• Ability to be a key member of complex projects in a fast-paced, intense, supportive culture and environment
• Strong analytical and problem-solving skills including quantitative methods such as ROI modeling and prioritization frameworks
• A network of other design thinkers and leaders
• Experience with transformation initiatives that involve process and technology implementation
• Cross-disciplinary team: Experience and confidence in highly collaborative engagements involving representation from a range of fields including: business strategy, transformation, change management, process modeling, user experience, agile, marketing, product development, operations, organizational design, and others.
• Bachelor’s Degree

Nice to have:

• Advanced degree in relevant field
• Prior Service Design project experience
• Management Consulting experience (3+ years)