Senior Service Designer

Job Description

DUTIES & RESPONSIBILITIES: 

• Brings conceptual aspects of the vision to life through tangible, functional, and visual outcomes that include products, services, and messages that embody Thrivent’s values within financial services.
• Prototypes, tests, and refines key service experience components with participation of end users–iteratively guiding designs from low to high fidelity solutions that elegantly solve for complex behavioral, cultural, and social dimensions.
• Continually focuses the working team on the core opportunity / problem to solve in pursuit of the organizational vision, which may require clarifying and reframing the challenge at times.
• Identifies specific requirements for making a desired offering or experience more desirable, feasible, viable, just, sustainable, and inclusive.
• Uses design to enable team members across disciplines to work together in shared pursuit of the visionary intent.
• Engages cross-functional teams to define specific actions, internal and external, required to make the organization’s vision real.
• Facilitates the process that aligns all stakeholder points of view into a cohesive strategy and workable roadmap.
• Models Thrivent’s leadership competencies – courage, collaboration, and commitment, by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable.  ​
• Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients.  Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.

QUALIFICATIONS & SKILLS:  

 Required:

• Bachelor’s degree or equivalent experience
• 5+ years of experience in a design / design-driven innovation role
• Deep knowledge of human-centered design and a relevant service design field (systems design, business design, industrial design, graphic design, interaction design)
• Track record of successful concept development, including prototyping and/or launching solutions into market
• Ability to work within a self-directed culture and navigate moments of ambiguity within the design process

Preferred: 

• Master’s degree in related design field (industrial design, graphic/communications design, systems design, service design, interaction design)
• Experience and knowledge working in financial services, mainly insurance
• Work experience in human-centered design in large organizations
• Competency in adjacent spaces of technology and/or business