Senior Service Designer

As a senior service designer at ECC you will:

· work strategically on end-to-end services to deliver improved service outcomes that meet user needs

· explain and communicate ideas to senior stakeholders to build consensus and support decision making

· lead project teams using Agile practices

· help drive the continuous development of design patterns and standards

· share skills, knowledge and working practices

· help grow the service design community of practice across ECC

On a day-to-day basis you will

· advocate for user-centred design across the council and work in the open to upskill others and promote awareness and understanding

· work with service areas to scope new service design projects that meet ECC’s Strategic aims and financial considerations

· work strategically on end-to-end services to deliver improved service outcomes and costed savings with minimal support

· work collaboratively with user researchers, designers, product and content specialists and other change colleagues across the organisation

· compile user research into actionable insights and lead design activities that build on your findings

· use quantitative and qualitative data to produce designs that meet user needs and provide a persuasive case to influence senior stakeholders

· develop ideas and design concepts using sketching, prototyping and iterative design

· make the case for design decisions, explaining and communicating ideas to senior stakeholders to build consensus

· identify service patterns and help drive the continuous development of design patterns and standards

You’ll do great here if you

· can form motivated teams and identify problems or issues in the team dynamic and rectify them

· have experience of balancing the needs of users with organisation priorities to make the right decisions and help teams and stakeholders to act upon them

· know how to manage stakeholder expectations and how to build consensus between service owners and stakeholders

· understand technical complexity, risk and how to communicate this in simple and accessible language

· can identify constraints and assist your team to work within them

· are experienced in developing ideas using sketching, prototyping, iterative design and using testing tools

· know how the internet works and have experience of creating digital services that work across multiple channels, devices, browsers, and platforms

· understand and can apply the Government Service Standards, Government Accessibility Regulations, and Information Governance principles

It’s not for you if

· You’re a project manager or commissioning manager. We are looking for a designer

· Your experience is predominantly in IT. We are looking for people whose experience is grounded in user-centred practice