Senior Service Designer

Our Rocket Pro team designs game-changing experiences that empower our trusted partners and professionals by strengthening their capabilities and client relationships. We’re on an amazing journey to pursue our vision of creating digital solutions that give our partners speed, visibility and control. Join the Rocket Pro team and help us raise the bar for the fintech industry.

Minimum Qualifications 

• 7 years of experience interacting with creative teams, business owners and technical teams
• Bachelor’s degree in a relevant discipline such as service design, UX design, graphic design, design research, psychology or design management or 7 years equivalent experience
• Demonstrated ability to communicate and collaborate effectively
• Advanced understanding of the intersection of technology and human behavior across physical and digital touchpoints
• Demonstrated ability to visualize patterns, complex systems, flows and interactions
• Demonstrated ability in creative storytelling, including the ability to influence an audience
• Demonstrated ability working within a self-directed culture and navigating ambiguity

Preferred Qualifications 

• Experience working in financial services

Job Summary

The Senior Service Designer looks beyond the digital world to focus on the entire client experience across multiple channels and touchpoints using human-centered design methods. They research, analyze, design concepts, tell compelling stories and create service prototypes to inform how micro and macro touchpoints work together, from both the perspective of the client and our teammates responsible for providing the service. They develop service design best practices as well as mentor and develop others on the team.

Responsibilities

• Co-produce deliverables such as qualitative research reports, client and team member journey maps, process flows, concepts, service design blueprints, personas and prototypes
• Support holistic service design activities within a strategic client journey leveraging a variety of human-centered design methods and frameworks
• Communicate, promote and demonstrate a human-centered design process
• Facilitate ideation workshops with cross-functional internal teams
• Seek out, aggregate and conduct qualitative client and team member research/insights in partnership with researchers
• Collaborate with a multidisciplinary team and engage with different stakeholders (internal and external) to create design artifacts that simplify complex ecosystems for large audiences
• Develop service design best practices and templates
• Mentor and develop other service design team members