ARCHIVED Retail Full Time
Senior Service/UX Designer
REI
The Shop Services team is looking for a Senior User Experience Designer. You’ll work with a talented team of UX Designers, Product Managers, and Engineers to create exciting new design solutions and innovative user experiences for REI’s in-store workforce. The ideal candidate is a natural problem-solver with a customer-first mentality. You are a fierce proponent of a human-centered design process and know how to translate insights into actionable solutions. From brainstorming to designing user flows to creating beautiful interfaces, you’ll lead the ideation and development of future tools to enhance and support the employee experience as they serve REI customers. At your core, you have a deep understanding of customer research, knowledge gathering, ideation, and design process that ultimately translate into innovative and elegant experiences. Finally, you will possess an exceptional ability to develop relationships across teams, provide strategic inputs, work collaboratively to define outcomes, and be hands-on in implementing the work. In addition, the candidate must be a proactive, passionate, creative, yet pragmatic design doer, mentor, and leader. Our team is diverse, engaged, and moves fast, so we expect you not just to keep up but help lead the way.
Responsibilities
• Discovers and frames ambiguous problems and drives solutions for one or more critical products or strategic projects.
• Champions user research, conduct qualitative and quantitative research using a range of tools and moderated and unmoderated approaches (ex. interviews, ethnography, card sorting, surveys) to answer Product and UX questions and produce new insights.
• Work with product teams to identify and prioritize user research requirements, including timelines, scope, and methodologies.
• Create user experience strategy, delivery and validation plans, inspirational mockups, and prototypes
• Serve as an embedded designer on a cross-functional team partnering closely with Product Managers, Research, Engineering and Analytics counterparts to deliver best-in-class mobile experiences.
• Accountable for an end-to-end design process, including strategy, advocating for design, and presenting to all levels of stakeholders and leadership
• Craft artifacts that communicate solutions. Including implementation of prototypes, mockups, task analysis, usability studies, personas, user flows, wireframes, style guides, navigational structures, and affinity diagrams.
• Identifies and leads building out design standards and patterns, style guides, and frameworks for our design systems
• Advocates for new design standards and practices, in collaboration with product, marketing, and engineering teams
• Contribute to task & dependency analysis, scheduling, and risk mitigation plans.
Bring your passion and expertise
Minimum Qualifications
• 6+ year’s experience in UX, interaction design, information architect, service design or similar.
• Experience in collaboratively developing, communicating and influencing design strategy.
• Excellent problem-solving skills and familiarity with technical constraints and limitations when designing for platforms.
• Proficient at building and shipping features/products at a department level, leading the end-to-end experience across a variety of platforms.
• Demonstrable track record in leading strategic thinking across a large product space, developing product goals, identifying opportunities and outcomes while continuously developing relationships with cross-functional peers.
• Experience at developing design standards, patterns, style guides, best practices, and frameworks which are accessible and utilize human-centered methodologies.
• Experience presenting work to executives, clearly and succinctly articulating the goals and concepts.
• A portfolio demonstrating excellent UX design skills for solving complex problems with clear results.
• Bachelor’s degree in Design, HCI, Interaction or similar area, or equivalent practical experience.
Preferred Qualifications
• Previous experience supporting retail industry or e-commerce apps and sites.
• Experience in a highly agile/scrum environment.
• Excellent communication and presentation skills.
• Ability to lead design teams while maintaining responsibilities as an individual contributor.
• Experience building tools that support the employee engaging with customers.
REI 10 Essentials
• Actively participates and collaborates with others on one’s own team and across REI for the achievement of business goals.
• Flexible in one’s viewpoints and positions in order to support the direction taken by others at REI.
• Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
• Consolidates information from various sources including feedback from others to reach sound decisions.
• Considers the ultimate impact of decisions and actions on internal and external customers.
• Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work.
• Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.
• Clearly conveys and accurately receives information by a variety of methods and in various situations.
• Builds rapport with all kinds of people inside and outside the organization.
• Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.
• Challenges the status quo, champions change and influences others to change.
Job Details
| Date Posted | March 14, 2022 |
| Status | Active |
| Location | Seattle, WA |
| Industry | Retail |
| Type | Full Time |
| Position | Senior |
| Job Expiry | May 13, 2022 |
| Salary | Unspecified |