ARCHIVED Academia and education Full Time

Service Designer

Springboard

- Research and Documentation: Conduct and facilitate research and collaborative workshops; synthesize findings and create relevant artifacts—journey maps, service blueprints, storyboards, and slide decks—to visually communicate student, mentor, and employee experiences.
- Cross-functional collaboration: Be comfortable working across multiple systems – projects could touch software development, operations optimization, digital and service workflows. Collaborate with product design, instructional design, mentor operations, career services, product, and engineering to create sustainable processes and experiences.
- UX & UI Design: You’ll identify issues and gaps in our product experience. You’ll analyze different possible scenarios, then adeptly wireframe and prototype solutions, using simple information architecture and a consistent design language.
- Design Advocacy and Stewardship: Assess, define, execute, and support best practices in the development and improvement of services and systems throughout the organization.
- Approach: Rapidly produce concepts, workflows, and prototypes while understanding when deeper exploration is warranted or when to try another method—shift between big-picture and detail-oriented thinking.