Service Designer

Responsibilities

• Plan and manage the design research activities (research strategy, ethnographic based user research, secondary research, UX research…) collaboratively with the team.
• Plan and execute system mapping, customer journeys, scenarios and service specifications.
• Analyze research data identifying and generating meaningful insights and behavioral patterns.
• Work closely with researchers, visual and user experience designers contributing to the improvement of the design quality and final user experience.
• Maintain trustworthy relationships with clients all around Europe and Latam, receiving acknowledgements during the whole product development lifecycle.
• Facilitate workshops with heterogeneous groups of clients and stakeholders.
• Define and structure deliverables consistent with project goals.
• Create presentations and design strategy documentations.
• Manage user research and service design process, drive decisions, track issues, and assist in estimating resource, needs and schedules.
• Collaborate with product owners and leaders to drive product strategy and the development roadmap.

Desired Skills and Experience

• Minimum of 2+ years experience designing complex service design systems for multiple touchpoints projects.
• Minimum Bachelor degree in service design, business design or a related design discipline.
• A background in visual and UX design will be considered as a plus.
• Full working proficiency in both Italian and English. Other languages will be considered as a plus.
• Strong knowledge of user-centred design processes and passionate about solving complex Service and UX challenges.
• Strong background in service and strategic design.
• Strong skills in conducting and synthesising research, insights and findings.
• Strong skills in structuring and visualising journey maps, service ideation, concept communication and specification.
• A hands-on Service Designer with skills in visual and interaction design as well.
• Excellent portfolio showcasing design solutions and strategic approaches.
• Ability to facilitate workshops, set design sprints and hold seminars and training sessions.
• Knowledge of agile approaches and techniques.
• Ability to communicate effectively with different audiences.
• A solid competency in storytelling and public speaking. You are comfortable explaining your ideas to client stakeholders and to ideate the best means to present your conceptual work.
• Love both strategy, service prototyping and hands-on UX.
• Attention to details and organizational approach.
• Ability to understand the impact of technology on design deliverables.
• Strong interpersonal and client management skills.
• A love of travel, collaboration and learning.
• A fearless and positive attitude.