Service Designer

Twilio is looking for a researcher who lives the Twilio Magic and has a demonstrated track record of strategic impact.  They also have:

• 5+ years experience in design, design research, or design consulting
• A track record of service design thinking or project work – aka projects with a scope beyond strictly product experience
• Confident facilitation abilities, and a track record of leading cross-functional teams through complex projects.
• Experience running your own user research
• Proficiency with contemporary design and prototyping tools and methods
• Solid visual and communication design skills
• Bonus points if you’ve worked in B2B or on technical product experiences.

What?

As a Service Designer, you will live the Twilio Magic values:

• WEAR THE CUSTOMER’S SHOES: You hold the customer at the center of every decision made, and are a constant advocate for customer insights and customer empathy.
• WRITE IT DOWN: You can capture and present findings in compelling ways, present extremely complex problems or solutions with clarity, and use visuals to communicate concepts.
• DRAW THE OWL: You can improvise on a tight timeline, get creative with a project based on needs and constraints, and strike a balance between speed and rigor.
• EMPOWER OTHERS: You are comfortable coaching and facilitating teams, and you’re transparent and communicative with cross-functional teammates and stakeholders.

Why?

Research is a mission critical part of product development at Twilio. Here’s how you’ll have an impact:

• Discover strategic opportunities. Identify unsolved pain-points in current user workflows and help design better solutions. Explore uncharted opportunity areas and brainstorm features to solve unmet needs.
• Connect the dots to ensure seamless customer experiences. 

Where?

This position is a remote friendly position. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.