Service Designer

• Determining and applying appropriate design synthesis methods
• Support and participate in design research and testing
• Map the existing or intended client experience using relevant client experience artifacts
• Produce supporting client experience artifacts such as experience maps, persona’s, client journey maps, etc.
• Contribute to the design decisions during product development based on client centric perspectives and service design principles.
• Collaborate with adjacent disciplines, such as PO’s, Tech Leads, UX/UI designers, Design Leads, etc.
• Brainstorm potential solutions based on research of client needs.

Requirements

• 3 years of experience design with a specific focus on CX and Service Design (design synthesis, journey mapping and associated artefacts and methodologies)
• Client focused process Design
• Business Process
• Process Design