Service Designer

This is a fantastic opportunity for a Service Designer to work on end-to-end service design projects, from early phase proposition development to launching innovative businesses. We’re looking for a creative and proactive team member who is passionate about developing new products and services across a broad range of areas; health, small businesses and emerging freelance sectors that may include products and services in the insurance, financial management and mobility sectors.

You are a Service Designer who is confident working in a fast-paced environment and within multi-disciplinary teams. You should be a quick and curious learner who is able to build capabilities around service design and human-centred design mind-set.

You are confident in practicing Design Thinking and have the ability to move from design thinking to design doing simultaneously. You are excited about experimenting in real-life environments, along with an openness to new ways of prototyping and testing products and services; always with a goal to develop innovative solutions to problems that matter to customers.

Essential requirements:

• Deep expertise in ethnographic and immersive customer research
• At least 3 years experience in delivering end-to-end service design projects
• Strong track record of collaborating with product owners, technical teams and data scientists
• Expertise of human-centred design processes and curiosity to adopt new approaches to product and service development
• Knowledgeable about wide range of service design tools and methodologies
• Adept at guiding teams of colleagues, partners, and start-ups towards a uniting vision
• A passion for building impactful solutions and able to balance value and cost
• Have an understanding of the back-end system of a service – the processes, regulations, tools, technology and design system
• Experience running and managing field experiments from clarifying the hypothesis to set up and measuring results
• Capable of prioritising tasks when working on various projects, making intelligent and intuitive decisions when needed
• Ability to move from insights into prototypes and experiments through preferred digital tools such as Figma, Adobe XD etc.

Desirable:

• A Bachelor’s degree or equivalent in a design-related discipline
• Expertise in Adobe Design Suite (Illustrator, InDesign, etc)
• Interested in the startup world from FinTech, InsureTech to mobility as a service
• Comfortable steering internal or external design workshops
• Worked with agile methodologies and scrum teams
• Knowledge around lean-UX and start-up methods