Senior Service Designer Specialist

As a Senior Service Design Specialist, you will be a transformative force in our organization, leveraging a deep understanding of design thinking, service design, and user research to shape impactful solutions. Drawing inspiration from professionals with a background in creating value across diverse sectors, including government, charities, health, and the private sector, you will contribute to the evolution of public services in the Middle East.

Qualifications:

• Education: Bachelor’s or Master’s degree in Service Design, Interaction Design, Human-Computer Interaction, or a related field.
• Experience: 4-8 years of professional experience in service design, with a proven track record of creating value across diverse sectors.
• Language Skills: Fluent in both English and Arabic (written and spoken) to effectively communicate with a diverse range of stakeholders.
• Portfolio: Showcase a rich portfolio demonstrating a keen interest in shifting power dynamics towards people impacted by services, contributing to a more just and inclusive world.

Responsibilities:

• Service Design Leadership:

Lead the conceptualization and implementation of service design strategies that drive positive impacts on people’s lives.

Draw inspiration from industry thought leaders to elevate service design practices within the organization.

• User-Centric Approach:

Apply design thinking principles to create user-centered solutions, ensuring the end-users’ needs are at the forefront of service design initiatives.

• Cross-Sector Experience:

Leverage your background in creating value across multiple sectors, aligning service design methodologies with the unique challenges of government, charities, health, and the private sector.

• Inclusive Design Advocacy:

Champion the creation of inclusive and accessible services, taking inspiration from the commitment to shifting power dynamics and creating a more just and inclusive world.

• Community Building:

Actively engage in community-building initiatives within the service design industry, making the field more accessible and inclusive.

• Collaborative Platforms:

Utilize collaborative platforms such as Miro, Figma, and others to enhance communication and visualization of design concepts within the team.

• Industry Involvement:

Participate in industry events, mentorship programs, and advisory boards to contribute to the growth and development of the service design community.

• Diversity and Inclusion:

Actively contribute to diversity and inclusion initiatives, including mentoring and serving as an advisory board member.