Lead Service Designer

Role And Responsibilities

• Produce, present and oversee user experience deliverables including sitemaps, wireframes, prototypes, experience strategy documentation, process flows etc.
• Facilitate discovery activities with little to no oversight such as design workshops, stakeholder interviews, accessibility audits, expert reviews, competitive reviews, etc.
• Conduct user research activities such as user testing, persona development, and user journeys.
• Collaborate within multi-disciplinary teams to create innovative, best-in-class, customer-centric solutions
• Contribute to the establishment of experience design standards, deliverables and methodologies within the organization
• Mentor junior staff to create polished deliverables, improve presentation skills, and guide personal growth
• Stay informed of UX best practices, trends, tools, and participate in the local UX community
• Contribute to our culture and atmosphere, quality of work, and growth into the next generation of user experience designers

Preferred Qualifications

• At least 10 years of experience as a UX professional
• Ability to lead engagements to provide a strong voice for UX within blended teams
• Experience presenting work to clients, facilitating workshops and conducting stakeholder interviews
• Experience in leading user research and testing including planning, creation and moderation
• Ability to create wireframes, sitemaps, navigation flows, user journeys, process flows, interaction design, and specs
• Understanding of responsive design, accessibility issues, and Agile methodology
• Ability to manage several projects simultaneously
• In-depth knowledge of design and presentation software, specifically: Figma, Miro, Adobe Creative Suite, and Microsoft Office products
• Ability to communicate with all levels of management and staff to achieve desired outcomes and build strong alliances and relationships
• Excellent listener with a passion for user experience
• Consulting/Agency experience is a plus