Service Designer

Oivan is looking for an experienced Lead Service Designer to support the creation and growth of our service design offering. We’re looking for an expert who thrives in a fast-paced, user-centric environment. Excellent cross-cultural communication skills are necessary. and English and Arabic fluency is a must.

Our ideal candidate is based in the Middle East, but we can be flexible for the perfect match.

What you’ll do
Produce, present and oversee user experience deliverables including sitemaps, wireframes, prototypes, experience strategy documentation, process flows etc.
Facilitate discovery activities with little to no oversight such as design workshops, stakeholder interviews, accessibility audits, expert reviews, competitive reviews, etc.
Conduct user research activities such as user testing, persona development, and user journeys.
Collaborate within multi-disciplinary teams to create innovative, best-in-class, customer-centric solutions
Contribute to the establishment of experience design standards, deliverables and methodologies within the organization
Mentor junior staff to create polished deliverables, improve presentation skills, and guide personal growth
Stay informed of UX best practices, trends, tools, and participate in the local UX community.

What you have
At least 10 years of experience as a UX professional
Ability to lead engagements to provide a strong voice for UX within blended teams
Experience presenting work to clients, facilitating workshops and conducting stakeholder interviews
Experience in leading user research and testing including planning, creation and moderation
Ability to create wireframes, sitemaps, navigation flows, user journeys, process flows, interaction design, and specs
Understanding of responsive design, accessibility issues, and Agile methodology
Ability to manage several projects simultaneously
In-depth knowledge of design and presentation software, specifically: Figma, Miro, Adobe Creative Suite, and Microsoft Office products
Ability to communicate with all levels of management and staff to achieve desired outcomes and build strong alliances and relationships
Excellent listener with a passion for user experience
Consulting/Agency experience is a plus