Service Designer

Requirements:

Personal:

• Self-identify career goals.

• Understand Service & Interaction Design as a discipline and a practice.

• Collaborate with our user research team to understand user needs, identify design opportunities, and create meaningful user experiences.

• Participate in and occasionally lead Interaction Design and Service Design activities including client workshops, user interviews, and creative brainstorms.

Craft:

• Define interactions and services based on relevant business, technical, and design

considerations.

• Make design ideas tangible for the Fjord team and the client through visual storytelling, service design, and interaction design techniques.

• Explain and discuss design decisions eloquently and give design feedback.

Team:

• Manage some Interaction Design and Service Design activities at the project level.

• Accurately assess own performance.

Project:

• Own some Interaction Design and Service Design deliverables.

• Use a range of design methods and practices to design experiences.

             Client:

• Frame and tell the story of design solutions. Contribute to the communication of research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.

• Plan, design, facilitate, and synthesize workshops.

Community:

• Initiate and participate in internal initiatives.

• Be a Fjord ambassador, attending and helping to plan studio and community events, workshops, and conferences.

Years of Experience:

• 3-5 years of in-depth knowledge and experience of Interaction Design and Service Design across varied users, business problems, and devices.

• Bachelor’s degree or equivalent experience in a related field.

Skillset:

• High dexterity in speed and quality with the tools of your trade.

• Knowledge of and curiosity about technology and its impact on design solutions.

• Knowledge of and experience with driving and applying user-centered design processes. Accustomed to working collaboratively with customers and cross-functional team members.

• Understanding of several areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design.

• Ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.

• Familiar with rapid prototyping methods, ranging from paper sketching to digital prototypes.

• Preparedness for being part of teams who focus on user-centered design practices to develop new products and services.