Service Designer

Short Summary:

Analyze and design innovative services centered on customer needs.

Key Responsibilities:

• Apply design methodologies to develop services centered on customer needs.

• Lead multi-stakeholder workshops to generate innovative ideas and improve existing services.

• Design and test service prototypes directly with users to ensure relevance.

• Analyze pain points in the customer journey and redesign processes to enhance satisfaction.

• Prepare and document service scenarios and value blueprints.

• Coordinate with technical teams to ensure effective and scalable implementation.

• Integrate behavioral principles to encourage positive service interactions.

• Measure and analyze improvement impact using KPIs and continuous user feedback.

Qualifications & Experience:

• Degree in Design, Public Administration, or Service Design.

• Experience applying service design methodologies.

• Ability to facilitate participatory workshops.

Tools & Software:

• Miro | Figma | Journey Mapping | Service Blueprints | Adobe Illustrator