Senior Service Designer
الرائــــــدة Alraedah
About you:
As a senior service designer, you should be passionate about design thinking and customer-centricity, able to think strategically while being empathetic to the needs of our customers. You should be highly collaborative and able to work effectively with cross-functional teams, as well as possess excellent communication skills. Additionally, you should be comfortable with ambiguity, able to manage complex projects, and possess a creative problem-solving mindset. A willingness to continuously learn, adapt and iterate based on research and feedback is also essential. Ultimately, you should be driven by a desire to improve the lives of Alraedah customers through innovative service design.
Job Description:
We are looking for a talented and experienced Senior Service Designer with a strong background in research to join the Alreadah Design and Experience team. Alraedah is a financing company focused on serving the SME space in KSA by bringing innovative financing solutions to the KSA market. With offices in both Riyadh and Dubai, Alraedah is building a team of top tier experts in their fields to help with the digital expansion plans of the business. As a Service Designer, you will be responsible for designing and delivering innovative service experiences that meet the needs of our customers and drive business growth.
Requirements
Key Responsibilities:
- Conduct research on customer needs and pain points, industry trends, and best practices to inform service design decisions
- Develop and maintain customer journey maps, service blueprints, and other design artifacts to guide service design decisions
- Collaborate with cross-functional teams to identify opportunities to improve the customer experience through service design
- Design and prototype service experiences, using tools such as wireframes, user flows, and mockups
- Test and validate service designs through user testing and other research methods
- Analyze and synthesize research findings to inform design decisions and drive continuous improvement
- Communicate design decisions and recommendations to stakeholders, including senior leaders, product managers, and developers
- Be part of the Core business domain supporting Product and Engineering efforts in conducting research and understanding process flows of our services.
Qualifications:
- Bachelor’s or Master’s degree in Service Design, Human-Centered Design, User Experience Design, or related field
- 5+ years of experience in service design, with a strong focus on research
- Experience using research methods such as user interviews, surveys, and usability testing to inform design decisions
- Experience running design thinking workshops and requirement sessions with business stakeholders and customers.
- Strong collaboration and communication skills, with experience working with cross-functional teams
- Experience using design tools such as Figma to create design artifacts
- Understanding of Agile methodologies and experience working in an Agile environment
- A portfolio demonstrating relevant design and research experience
- Arabic is a plus.
We are looking for a creative problem solver with a passion for designing innovative services that improve people’s lives. If you are interested in joining our team, please apply with your resume and portfolio. Location: Dubai, UAE or Riyadh KSA.
Job Details
| Date Posted | May 11, 2023 |
| Status | Active |
| Location | Riyadh Saudi Arabia |
| Industry | Finance |
| Type | Full Time |
| Position | Senior |
| Job Expiry | July 10, 2023 |
| Salary | Unspecified |