Service Designer

Job Description

1. Leading service design projects from conception to execution.
2. Creating journey maps and service blueprints identifying opportunities to standardize experience and innovate through technology.
3. Designing new and/or improved seamless services for the target user’s experience. Designing also to implement and scale the experience.
4. Testing Digital projects and services with users, gathering feedback and sharing learnings with other teams. Identifying opportunities to iteratively improve.
5. Establishing service design best practices within the organization, including building a service playbook with the aim to standardize digital service decisions across various offerings.
6. Collaborating with consumer and service-oriented businesses that are leaders in the field to internalize their service innovation practices.
7. Working with other Service Designers to establish a pool of service design navigators throughout the organization.

Education / Professional Qualification

1. A degree in business, design, research or relevant educational background.
2. Certification in Design Thinking, Service Design, and/or Business Innovation is desirable.

Professional Experience

1. 3+ years of professional experience in all stages of the design process such as scoping the research, leading fieldwork, conducting user interviews, performing desk research, synthesizing inputs, and articulating insights.
2. Strong facilitation skills in running design sprints and designathons, and excellent presentation and communication skills in English.
3. Experience scaling a service or a startup is desirable.