Service Designer

As one of the key services under Accenture, Accenture Interactive is in the business of Experience. We connect deep human and business insights with the possibilities of technology to define and deliver new realities. We’re committed to helping clients design, build, communicate and run Experiences that make peoples’ lives better, more productive and more meaningful. Visit http://www.accentureinteractive.com to find out more about us.

Key Responsibilities

• Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
• Contribute to interaction design and service design activities, including: plan, design, facilitate, and synthesize client workshops, user interviews, and creative brainstorms.
• Seek input and feedback from mid-level and senior team members.
• Create key Service & Interaction Design deliverables.

Experience, Attributes and Qualifications:

• 2+ years’ experience of Interaction Design and/or Service Design across varied users, business problems, and devices
• 1+ years creating experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
• 1+ years’ experience with rapid prototyping methods, ranging from paper sketching to digital prototypes.
• 1+ years’ requirements gathering and communication between all design teams, workstreams and clients
• Bachelor’s degree or equivalent experience in a related field.
• Ability to learn new software quickly; experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence, or JIRA is a plus.
• Knowledge of and experience with applying user-centered design processes.
• Understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design.
• Ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
• Familiarity with rapid prototyping methods, ranging from paper sketching to digital prototypes.