Senior Service Designer

Are you an experienced designer with a strategic mindset and excellent communication and facilitation skills?
We believe in teamwork, fun, complex projects, and simple solutions. How about you? We’re looking for a like-minded Senior Service Designer with the experience, passion and skills to help us rid the world of crappy design – one project at a time.
Would you like to…?

• Lead the service design stages of a project, translating research insights into memorable user experiences
• Map user journeys and help companies define their processes to enable new service experiences
• Conceptualize and define the methodology to solve a client’s challenges
• Lead projects on a day-to-day basis, managing project teams, priorities, resources and timing
• Prepare, coordinate, and participate in research tasks such as interviews with users or discussion groups
• Help mentor junior designers to build the domain’s overall capabilities

We would like you to be…

• A skilled service designer with demonstrable years of professional experience
• Proficient in sketching, visualizing, prototyping and testing service solutions in both the early and late stages of development
• Professional in your use of service design techniques like value proposition, journey mapping, service specification, blueprinting, testing, etc.
• Up-to-date on the latest techniques/trends/thinking within your field, and ready to share your knowledge and thoughts with both colleagues and clients
• Someone with a growth mindset, as you’ll need to see challenges as opportunities and help drive a positive culture
• Someone with a ‘here to help’ attitude, who absolutely, fundamentally believes that we’re better together
• Fluent in English – other languages are a bonus!