Service Designer

Job Summary

We are seeking a Service Designer to craft innovative, enterprise-wide platforms and service workflows that elevate the resort experience. The role bridges digital interfaces and operational processes, employing human-centred methods to design seamless guest and employee journeys.

Mandatory Skill-set

• Minimum 2 years of experience in Service Design, UX, or a related field with proven success in service innovation;
• Must have hands-on experience in hospitality, retail, or similar industry, with a strong grasp of operational challenges and opportunities;
• Must have proficiency in design and research tools (e.g., Figma, wireframing, prototyping);
• Strong portfolio showcasing service design expertise and successful projects;
• Strong analytical and problem-solving abilities to address complex service challenges;
• Knowledge of design language systems, component libraries, UI/UX best practices, and customer experience fundamentals;
• Excellent communication and collaboration skills to engage with senior leaders, product, and technical teams;
• Strong time-management and multi-tasking abilities with the capacity to work independently and in teams.

Desired Skill-set

• Passion for user experience and service design with a guest- and employee-centric mindset.

Responsibilities

• Develop comprehensive service blueprints mapping guest and employee experiences;
• Collaborate with operations and IT to design and implement impactful service solutions;
• Create seamless omnichannel workflows ensuring consistent experiences across touchpoints;
• Build and iterate prototypes to test, refine, and improve service concepts;
• Define and track service KPIs measuring customer satisfaction, employee engagement, and business outcomes;
• Leverage data and insights to inform design decisions and drive continuous improvement.