Senior Service Designer

Job Description : Service Design Creative Director

• Lead the practice of Service Design / Creative Director for Service Design Practice.
• Provide support and oversight on all aspects of Service Design on all projects
• Establish and manage client relationships.
• Collaborate with user research teams to understand user needs, identify design opportunities, and create meaningful service experiences.
• Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
• Create communication artefacts that define service design as a practice within the studio.
• Assess performance and provide career guidance for those in your project team.
• Design and conduct Service Design workshops and trainings as the key speaker and trainer.
• Publish articles, books, and other media on behalf of Ideactio

Requirements

• 7-10 years of relevant industry experience, at least 5 years leadership/management experience.
• International experience handling projects in China, India, Europe and the Middle East, besides experience of working with public sector and private sector clients in Singapore.
• Bachelor’s degree or equivalent experience in a related field.
• Demonstrated experience in leading multiple cross-discipline teams.

Skills based on Job description

• Demonstrated Service Design competency in leading roles.
• Extensive knowledge of and experience with driving and applying service design principles and methods.
• Accustomed to working collaboratively with customers and cross-functional team members.
• Understanding of areas of specialization within the greater design landscape, including but not limited to Service Design, Design Research, Visual Design, and Content Design; willingness to broaden own skillset into adjacent specializations while refining mastery of primary skillset.
• Advanced ability to create service experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
• Extensive knowledge of rapid prototyping methods, ranging from paper sketching to digital prototypes