Senior Service Designer

RESPONSIBILITIES AND KEY ACTIVITIES

We expect you to have

• Entrepreneurial mindset, everything is possible mentality
• Passion for solving problems
• Empathy towards customers to understand and analyze their jobs-to-be-done
• Strong understanding about co-creation with customers and end-users
• Passion for services which meet customer needs and deliver well-defined outcomes in line with company strategy
• Working experience as Service Designer, collaborating with business stakeholders
• Hands-on understanding of service design methods, tools and processes
• Willingness to advocate for and develop solutions that are human-centered and create measurable value for the customers
• Hands-on experience with both quantitative and qualitative research methods
• Strong experience in HCD methods and techniques
• Ability to experiment concepts through quick and dirty prototyping
• Traction for storytelling to convince stakeholders with insights
• Familiarity with Lean start-up and design thinking
• Passion for innovations to create concepts for the future
• A proactive and systematic way of working
• Bachelor’s or Master’s degree in Service Design or relevant field
• Up to date knowledge on the latest service design methodologies and willingness to learn new skills
• Willingness to maximize learning by sharing your experience and expertise within the team members
• Previous experience in working in agile multidisciplinary team
• Interest in both market and human behavior
• Willingness to travel
• Communication skills in Chinese and English, both written and verbal
• Team player mentality, fearless challenger attitude and ability to work in an ambiguous and dynamic environment

You might have

• Background in other profession or discipline, e.g. studies in the field of business
• Experience in resource planning and project leading
• Experience in digital services
• Network in the local start-ups and service design community

We offer

• A dynamic internal start-up environment
• Fun, passionate, and highly experienced teammates
• Possibility to strengthen your skills and learn new things
• Significant personal impact on the services we’re building