Senior Service Designer

Ideactio is a service design and strategy consultancy with its HQ in Singapore. We bring new perspectives to old methods, and help our clients overcome business challenges in all sorts of ways. We dream of enabling anyone and everyone to innovate, and to make the world a better place through design. We work with both public and private sector clients from a variety of industries.

Do take a look at our website: www.ideactio.com

This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating products and services that people love

Job Description : Service Design Creative Director

• • Lead the practice of Service Design / Creative Director for Service Design Practice.
  • Provide support and oversight on all aspects of Service Design on all projects
  • Establish and manage client relationships.
  • Collaborate with user research teams to understand user needs, identify design opportunities, and create meaningful service experiences.
  • Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
  • Create communication artefacts that define service design as a practice within the studio.
  • Assess performance and provide career guidance for those in your project team.
  • Design and conduct Service Design workshops and trainings as the key speaker and trainer.
  • Publish articles, books, and other media on behalf of Ideactio

Requirements

• • 7-10 years of relevant industry experience, at least 5 years leadership/management experience.
  • International experience handling projects in China, India, Europe and the Middle East, besides experience of working with public sector and private sector clients in Singapore.
  • Bachelor’s degree or equivalent experience in a related field.
  • Demonstrated experience in leading multiple cross-discipline teams.

Skills Based On Job Description

• Demonstrated Service Design competency in leading roles.
• Extensive knowledge of and experience with driving and applying service design principles and methods.
• Accustomed to working collaboratively with customers and cross-functional team members.
• Understanding of areas of specialization within the greater design landscape, including but not limited to Service Design, Design Research, Visual Design, and Content Design; willingness to broaden own skillset into adjacent specializations while refining mastery of primary skillset.
• Advanced ability to create service experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
• Extensive knowledge of rapid prototyping methods, ranging from paper sketching to digital prototypes