Service Designer

YOUR TASKS AND RESPONSIBILITIES:

• Building service blueprint, customer journey mapping, validation strategies
• Identifying core features that can address customer pain points and/or gain creators
• Bringing internal Bayer internal stakeholders, strategic partners, food-chain stakeholders into our product development process
• Support our Venture Leads when it comes to organizing virtual design sprints with wider APAC colleagues or running workshops with local colleagues and small holder farmers.
• Recommend service design best practice and the right design methodologies.
• To contextualize the demand and help define the need of small holder farmers. This will help to inform our digital product development process.
• To facilitate the internal Bayer communication in order to decompartmentalize the services or stakeholders involved in the realization of the project
• Manage user research and service design process, drive decisions, track issues, and assist in estimating resource, needs and schedules.
• Collaborate with product owners and leaders to drive product strategy and the development roadmap.
• Plan and manage the design research activities (research strategy, ethnographic based user research, secondary research, UX research…) collaboratively with the team.

WHO YOU ARE:

• 2+ years of experience designing complex service design systems for multiple touchpoints projects.
• Bachelor’s degree in service design, business design or a related design discipline
• Strong knowledge of user-centred design processes and passionate about solving complex Service and UX challenges.
• Experience in conducting and synthesising research, insights and findings.
• Experience in structuring and visualising journey maps, service ideation, concept communication and specification.
• A hands-on Service Designer with skills in visual and interaction design as well.
• Excellent portfolio showcasing design solutions and strategic approaches.
• Ability to facilitate workshops, set design sprints and hold seminars and training sessions.
• Knowledge of agile approaches and techniques.
• Ability to communicate effectively with different audiences.
• A solid competency in storytelling and public speaking. You are comfortable explaining your ideas to client stakeholders and to ideate the best means to present your conceptual work.
• Attention to details and organisational approach.
• Ability to understand the impact of technology on design deliverables.
• Strong interpersonal and client management skills.