Service Designer

You are responsible for

• Developing the design strategy and support models for APAC market/ account teams, combining deep business knowledge and design thinking
• Lead research fieldwork pertaining to analysis of healthcare processes in relation to end users
• Understand clinical and experiential needs for both patients and staff within a healthcare service environment. Analyzing information to form a significant understanding of context – domain, business, market, emerging contexts, related trends, target groups, etc. – and defining, articulating meaningful insights, and framing corresponding opportunities
• Envision and articulate the current/ future state end user experience from multi-touchpoint standpoint.
• Supports the design business partner and creative lead in the scoping, production and management of all agreed project deliverables.
• Bringing local market insights into the Company design research program funnel and program development.
• Nimble and agile to work in compact dynamic teams. Must be keen to learn working with other professions such as Architects, Industrial Designers, Design Researchers and Communication Designers
• Consistently using people-driven aspects as a starting point for building meaningful solutions

You will be part of:

The APAC Philips Experience Design Team of 8-10 pax based in Singapore, to support the growth of Philips Health Technology business in the APAC + Japan markets.

To succeed in this role, you should have the following skills and experience

Know-how

• Deep expertise in service/ strategic design, that covers applied knowledge of system thinking, design thinking
• Affinity and ability to develop ecosystem approach to design/ business solutions
• Ability to produce conceptual visualizations in form of sketches, posters and diagrams.
• Ability to source inspirational visual material to aid the creative thinking
• Knowledge of sustainability/ circular economy as bonus

Hard Skills

• Ability to communicate design ideas using appropriate visualizations and design specifications
• Proficient in Adobe Photoshop, Illustrator, InDesign
• Proficient in Service flow mapping/ User interface concept tools

Soft Skills

• Highly talented ‘Design Thinker’ with a strong interest in resolving strategic challenges and a passion for the craft of Strategic or Service Design
• Customer focus, commercial awareness and ability to grasp the business and market environment
• Entrepreneurial spirit, being able to provoke and challenge stakeholders with innovative thinking
• Strong team collaboration and ability to build networks and maintain relationships
• Professional business acumen
• Strong written and verbal communication skills, including excellent presentation skills
• Good business command of the English language (both written and spoken)
• Experience in healthcare design is an advantage
• Well organized, with the ability to prioritize workloads and manage multiple priorities.
• Self-starter with strong organizational skills and work ethic
• Thrives in a collaborative , interdisciplinary and international environment

Work Experience

• Experience working in Corporate/ Independent Design Studios and Strategic Consultancy.
• Eperience working on projects across different industries/verticals.
• Experience working directly with internal and external clients
• Healthcare experience a bonus.
• Preferred level of experience is between 4 and 7 years in similar scope.
• Regional exposure a must, preferably in the APAC markets

Education and Certification

• Bachelor’s Degree from accredited university or college in Industrial Design/ Service Design/ Interaction Design