Service Designer

Role:

• This is a full-time role with Optimum Solutions
• As a part of the team, you will work across multiple customer-facing teams at the client side

Responsibilities

• Plan and implement the overall user research strategy and methods (e.g. focus groups, face to face interviews)
• Identify opportunities to improve users’ experience across different touch-points and clearly articulate the dependencies and complexities across these touch-points
• Turn insights and identify opportunities or spaces into differentiating service experiences
• Work closely with product owners to identify research topics, manage and conduct user research and concept development
• Map user journeys and help agencies define their processes to enable new service experience
• Advocate and support partners to iterate, test and scale new service designs
• Participate in the delivery of a range of projects, defining project scope, goals and deliverables in collaboration with key stakeholders
• Establish relationships and liaise with key stakeholders throughout the project lifecycle and able to communicate and envision service concepts to team members, stakeholders, and management by using diverse set of methods & tools that illustrate all the components and touch-points of the current and future service

Requirements:

• Degree or Diploma in Human Computer Interactions, Design, Psychology, Computer Sciences or related disciplines
• At least 3-4 years of professional experience in a design consultancy or similar fields
• Deep expertise in design thinking/human-centered design and in-depth knowledge within a relevant service design discipline such as Systems Design, Business Design, Industrial Design, Graphic Design and Interaction Design
• Experience with conceptualization, ideation, and iterative prototyping and able to employ various methods to prototype service concepts such as staging and roleplaying approaches
• Able to organize data into clear service design blueprints and communicate ideas and designs to diverse groups of stakeholders
• Has prior knowledge in UI and UI best practices
• Team player who is able to work within a self-directed culture and navigate ambiguity
• Strong communication (written and verbal), analytical and interpersonal skill

Optimum Solutions Company Registration – 199700895N