Senior Service Designer

Liberty is seeking a talented Senior Experience Designer with a rich blend of service design and customer experience expertise. This pivotal role demands a visionary professional capable of shaping the future of our services and ensuring unparalleled customer experience across IAM. As a Senior Experience Designer, you will play a crucial role in steering our design strategy and delivering transformative service and proposition related solutions.

What we offer:

• A dynamic and creative work environment where your ideas can truly make a difference.
• Opportunities for professional growth and development within a forward-thinking company.
• A supportive team that values innovation and collaboration.
• Competitive salary and benefits package.

Requirements

• Proven experience in service design and customer experience, preferably in a senior role.
• Strong portfolio demonstrating expertise in design thinking, service blueprinting, and customer journey mapping.
• Excellent communication, collaboration, and project management skills.
• Proficient in design and prototyping tools.
• Ability to lead projects and inspire teams towards achieving shared goals.
• A customer-centric mindset, with a passion for uncovering insights and delivering solutions that exceed expectations.

Responsibilities

• Lead the development and implementation of service design and customer experience strategies, ensuring they meet business objectives and enhance customer satisfaction.
• Collaborate with cross-functional teams to identify, conceptualise, and execute both novel as well as existing solutions.
• Apply a human-centered design approach to solve complex challenges across various touchpoints and interactions.
• Conduct research to understand customer needs, pain points, and behaviours, translating insights into actionable design improvements.
• Prototype and test design solutions across various channels and within a variety of contexts, incorporating feedback to refine and enhance the customer experience.
• Mentor and guide team members, fostering a collaborative and innovative design culture.