ARCHIVED Agency / Consultancy Full Time
Senior Service Designer
Accenture
Job Description
Accenture Interactive helps clients create the best customer experiences on the planet, across the entire customer journey. Through our connected offerings in design, marketing, content, and commerce, we create new ways to win. From idea to execution, we design, build, communicate, and run Experiences from start to finish – offering unparalleled value to clients.
The experiences we design make peoples’ lives better by reimagining industries, value propositions, products & services, and operating models. We focus on rewiring organizations with connected platforms and intelligence to enable customer-centric business process and culture
At Accenture Interactive, we are able to communicate experiences by reaching audiences across customers, employees, and societies with bold creative ideas, content, and marketing across every channel and touchpoint and lastly we run experiences by helping clients orchestrate, optimize and scale their marketing, media, content and commerce programs in an infinitely complex world through new co-managed services models.
As a Senior Service Designer, you will be responsible for delivering compelling future services across digital, physical, and human touchpoints.. You’ll lead customer journey mapping, facilitate design workshops, and work in cross-functional teams to serve diverse populations and solve the health and wellness problems they want help solving. This role is both one of strategic design thinking and design doing.
- Build new services with unique, captivating, transformative experiences across physical and digital touchpoints including human coaches
- Generate physical and digital concepts that bring services to life
- Plan and execute design research with design researchers
- Execute research including contextual inquiries, diary studies, cultural probes, participatory design, co-design, concept validation, and usability testing
- Conduct ideation sessions based on ethnographic research findings and generate new service and product features
- Document insights and opportunities and communicate them to our clients and client teams
- Deliver emotive narratives and effective service design assets to our clients
- Work with cross-functional teams to build service blueprints and pilot new services
- Collaborate with product designers and guide fellow designers as we generate research-backed, mindful, product and service features
- Use your human-centered approach to co-design behavioral interventions alongside our behavioral scientists
- Prototype behavioral design
Qualifications
Apply today should you have any of the following experiences!
- 3-5 years’ experience in using human insights to guide design work
- Success leading generative design research, synthesis, and ideation
- Experience in documenting services through customer journey maps, and diagrams
- Experience in designing, launching, and scaling new services
- You have been involved in prototyping services and recognized areas for improvement
- Excellent at facilitating collaborative creative workshops
- Fluent in creative ideation using human needs and research insights as inspiration
Job Details
| Date Posted | October 9, 2020 |
| Status | Active |
| Location | Gagh, NC |
| Industry | Agency / Consultancy |
| Type | Full Time |
| Position | Senior |
| Job Expiry | December 8, 2020 |
| Salary | Unspecified |