Service Designer

The activities are grouped into key areas:

• As a Service Designer Lead you will lead Service Design as a discipline and practice in the studio.
• Consult with and advise senior clients to help frame the challenge at hand, encourage broad thinking and establish orientation towards quality of experience.
• Collaborate with Design Director/Lead (where applicable) to drive, and sometimes lead, Fjord and Accenture Interactive design initiatives (offerings, capabilities) within the studio.
• Collaborate with business and strategy teams to understand user and business needs, identify design opportunities, and create meaningful service experiences.
• Lead Service Design activities at the project and studio level, connecting frontline service delivery with back-end enablement through coordination and training.
• Manage relationships with partners and clients with respect to these activities.
• Lead the practice of Service Design at project and studio level. Extend the craft and share practice across the studio and beyond.
• Make design ideas tangible for the Fjord and Accenture Interactive team as well as the client through visual storytelling and service design techniques.
• Drive a user-centred design process that spans all phases of development, from framing a service opportunity to coordinating service delivery implementation.
• Help to evolve the service design practice, pulling in state of the art methods from external and internal expertise.
• Create communication artifacts that define Service Design as a practice within the studio.
• Frame design solutions and explain thinking and rationale in a compelling way.
• Lead the communication of research findings, conceptual ideas, service strategy, service delivery, and implementation
• Establish and manage client relationships.
• Lead, plan, design, facilitate, and synthesise workshops.
• Lead design points of view, proposal creation, and relationship management across one to two key clients.
• Develop pitch decks and project approaches that lead to exciting, inspiring, and well-shaped work for our design team.
• Present Fjord and Accenture Interactive’s offering to potential clients.
• Manage at least one account and oversee quality and output of all projects for that account.
• Establish and lead client and account relationships for successful account growth.
• Provide direction and feedback to the team on their work to ensure achievement of client objectives and product excellence.
• Provide individual and team-level coaching and feedback, maintain motivation and morale.
• Assess performance and provide career guidance and decisions for members of the studio design team.
• Contribute to studio hiring strategy. Lead and give feedback in interviews for prospective candidates.