Service Designer

Job Purpose

To synthesise the outcomes of Design research and map them to a client journey to meet Nedbank’s Strategic Outcomes in line with Nedbank’s focus on Client Centricity.

Job Responsibilities

• Determining and applying appropriate design synthesis methods
• Support and participate in design research and testing
• Map the existing or intended client experience using relevant client experience artifacts
• Produce supporting client experience artifacts such as experience maps, persona’s, client journey maps, etc.
• Contribute to the design decisions during product development based on client centric perspectives and service design principles.
• Collaborate with adjacent disciplines, such as PO’s, Tech Leads, UX/UI designers, Design Leads, etc.
• Brainstorm potential solutions based on research of client needs.
• Support Nedbank’s broader strategies and projects objectives and organisational values
• Stay abreast of developments in the field of Service Design
• Produce evidence of the impact of service design within the broader client centred design framework
• Ensure personal growth and effectiveness in performing of roles and responsibilities
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.)
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.

Minimum Experience Level

• 3 years of experience design with a specific focus on CX and Service Design (design synthesis, journey mapping and associated artefacts and methodologies)

Essential Qualifications – NQF Level

Preferred Qualification

• Direct Design Experience Qualification

Preferred Certifications

• Service Design essential, Agile Bootcamp, Acumen certification related to subject matter area

Type of Exposure

Technical / Professional Knowledge