Service Designer

Service DesignerDesign Researcher, UX Designer, UX Tester* Determining and applying appropriate design synthesis methods* Support and participate in design research and testing* Map the existing or intended client experience using relevant client experience artifacts* Produce supporting client experience artifacts such as experience maps, persona’s, client journey maps, etc.* Contribute to the design decisions during product development based on client centric perspectives and service design principles.* Collaborate with adjacent disciplines, such as PO’s, Tech Leads, UX/UI designers, Design Leads, etc.* Brainstorm potential solutions based on research of client needs.* Support Nedbank’s broader strategies and projects objectives and organisational values* Stay abreast of developments in the field of Service Design* Produce evidence of the impact of service design within the broader client centred design frameworkSupport the achievement of the business strategy, objectives and valuesStay abreast of developments in field of expertiseEnsure personal growth and enable effectiveness in performance of roles and responsibilities