Service Designer

This role is for a mid-senior Service Designer who has an impressive portfolio, expertise in managing customer-focused projects and is looking for an exciting challenge within a multinational company.

📝 You will:

• Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
• Lead interaction design and service design activities, including customer workshops, internal workshops, user interviews, and creative brainstorms.
• Define interactions and services based on relevant business, technical, and design considerations.
• Seek input and feedback from junior through to senior team members.
• Plan, design, facilitate, and synthesize workshops.
• Develop design thinking methodologies.
• Provide oversight and facilitate design activities across the company.
• Create opportunities to solve business challenges with design.
• Participate in the development of projects related to CX and cultural transformation through human-centered Design.
• Provide input for design training within the company

📚 What we are *ideally* looking for 

• We’re looking for candidates that have a background in service design and CX, and a proven track record in applying design thinking to projects.
• Public speaking and presentation skills in English, other European languages will be a plus.
• 3+ years of experience delivering design solutions for a variety of clients
• Analytical approach to problem-solving
• Storytelling skills
• An ability to design and facilitate design workshops
• Experience with service prototypes and lean startup methods
• Experience in stakeholder management and engagement at all levels
• Experience with Design Systems and UX/UI collaboration is a plus