Experienced Service Designer

About the consulting assignment

• Location: Stockholm
• Assignment length: Approx. 3 months
• Assignment start: According to increase.
• Last day to apply: apply as soon as possible
• Scope: 100%
• NOTE! It is very important that you meet the requirements for us to be able to offer you at all, otherwise, the customer rejects our offer immediately where both your time resp. our time is wasted.

Assignment description

As a “lead” service designer in this assignment, you will, together with the Customer’s team for digital customer experience and the IT department, lead a strategic and customer-centric work to create a deep understanding of their customers’ needs, develop and evaluate concepts that meet needs and from describe the necessary development activities. The work will result in a development plan that describes the necessary development in the short and long term.

In this assignment, you are expected to take a leading role, keep to the plan, and ensure that the work is driven forward and to the goal. You will, together with other designers and researchers,: Explore the behaviors, driving forces, and needs of their customers and our internal target groups

• Make customer travel maps, service maps, and ecosystem maps
• Improve yourself in strategies and future trends
• Develop and evaluate concepts based on the insights identified in the work

MANDATORY SKILLS AND EXPERIENCE (REQUIRED):

• At least 8 years’ experience in service design
• At least 2 previous assignments as a lead service designer or equivalent
• At least 8 years of documented experience in design research
• At least 8 years of documented experience in customer travel and experience mapping
• At least 8 years of documented experience in service maps/service blueprinting
• At least 2 years of documented experience in project management