Service Designer

We seek a highly experienced design thinker with a passion for solving complex business challenges from a customer and user-centric perspective. You should have a strong drive for innovation and an evidence-based approach to contributing to business results through collaboration.

Responsibilities:

• Facilitate and define strategies and product visions from business goals, creating an overall vision for how the entire product should be experienced by employees, users, and end-users.
• Align business goals with the end experience of products or services, working at the intersection of user-centered design and business strategy.
• Apply design and design thinking to business challenges in close collaboration with stakeholders, creating impact by capturing user needs and translating design solutions into business value.
• Identify delivery gaps, minimize redundancies and waste caused by duplicated efforts, and enable the creation and delivery of successful experiences across organizational divisions.
• Take a holistic understanding of the user journey, creating current and future service blueprints to find dependencies between different tracks.
• Conduct research among employees, users, and end-users to capture needs and wants, and communicate and collect insights efficiently to be acted upon.
• Drive workshops to solve design challenges with stakeholders and include them in the design process.
• Advocate for design choices made, but also have the ability to negotiate and find more options.
• Connect with all the front-line people who directly or indirectly impact success.
• Provide insight into the planning and organization of how the customer experience is created and how the internal parts of the organization align to deliver the expected service.
• Apply human-centered methodologies to strengthen business and create viable services and products.

Objective: The primary goal is to help shape the future of service development to ensure our customers’ success.

Primary skills:

• UX Strategist
• System Thinking

Additional skills:

• Advanced Facilitation
• Research Planning
• Service Blue Print
• Storytelling (verbal and visual)
• User Research (Moderation)
• UX Analytics