Service Designer

Job duties

As a service designer, you will be part of a team, called a portfolio office. There, you will collaborate with different roles such as business analysts, solution architects and business specialists to build understanding of the business, manage needs and design solutions. In this role, you will continuously work closely with users and clients from the business. The tasks involve:

• Map operations/users within a sub-portfolio through usage studies, interviews, etc. and visualize results in e.g. personas, user journeys, impact maps, etc.
• Set requirements and/or design useful and accessible digital solutions.
• Support and guide development assignments regarding usability and accessibility.  
• Conduct usability tests and evaluation of developed or procured digital solutions.
• Develop KTH’s capabilities in UX design through development and improvement of methods, models, tools, etc.

Your responsibilities in the team: 

• Always put the user and the business first, carefully balanced against goals and conditions.
• Together with the team, lead the work of mapping and understanding the needs of the business and users, as well as conditions that are relevant to the objectives of the assignments.
• Ensure that solution design takes into account the needs and conditions of users.
• Support the team’s employees in the operational work on research and design.
• Preserve and share knowledge about the needs and conditions of the business and users.
• Recommend processes, methods, tools, documentation, etc. that are effective and appropriate for the work.

We offer

• A position at a leading technical university that creates knowledge and expertise for a sustainable future.
• Committed and ambitious colleagues and a creative, international and dynamic environment.
• The opportunity to build the ability to work user-centered at KTH together with a team of experienced designers.