Senior Service Designer

You will:

• Create human-centric experiences for a variety of service touchpoints by working with an interdisciplinary team.
• Lead or participate in collaborative sessions with technical stakeholders and users (both internal and external)
• Lead and facilitate a variety of design thinking workshops with multidisciplinary teams.
• Perform studies and analyze research data extracted from interviews, desk research, and co-creation workshops with users from around the globe, to uncover insights and turn them into opportunities for ideal prototyping.
• Use storytelling effectively to communicate user insights, opportunity areas, and concept designs to different audiences.
• Develop design content and specifications within multidisciplinary groups to build an understanding of the intended solutions both with the Network area and the other Business areas.
• Work with UX designers, developers, product owners, system engineers, and visual designers to address the right problems and build the right user experience.
• Explore design trends and standard methodologies and discover how they can be applied to Ericsson products and services.

To be successful in the role you must have:

• Human-centred design/service design experience
• Degree (bachelor’s or higher) in Interaction Design, Service Design, Human-Computer Interaction, UX Design, or related field.
• Minimum of 5 years experience in a design consultancy or equivalent position.
• Ability to work independently on key workstreams in large projects or take ownership of small ones
• Organizational skills and ability to lead multiple projects.
• Effective written and verbal communication skills
• Professional in current software design practices.

As a Service Designer at Ericsson, you have the chance to create a positive impact on billions of people around the globe using telecom technology, so you should be comfortable to accept new experiences with resiliency and adventure. We are driven to build bridges, both with our colleagues and with our users, and are interested in someone who can work well with a team and is passionate about being different.