Service Designer

Do you want to create valuable services for our 7 million customers? Do you want to be part of a large design organization and become part of our Service design team?
We are looking for an experienced Service designer who is driven by customer insights permeating the development of experiences and services – a humble specialist in Service design and Design research.

With us at Swedbank, you have the opportunity to:

• Plan and carry out qualitative Design Research by applying Service Design methodology and collaborate with other specialists to combine qualitative and quantitative methods.
• Analyse, compile and communicate research results in an educational and inspiring way that helps the organization move towards working more insight-driven through different types of data and insight sources.
• Create concepts at a high level through co-design, concept evaluation and prototyping where the customer is involved in the process.
• Guide designers and other competences within the bank from selection to planning and execution of Design Research in selection of method (quant/qual), approaches (exploratory to validative) selection criteria etc.
• Actively support and contribute to raising the competence in Service Design within Swedbank’s CX/UX community through training, coaching and development of common processes, tools and templates.
• Train and spread knowledge about design-driven working methods, to contribute to increased design maturity in the organization.

In this role you will need:

• Has several years of experience in the role of Service designer.
• Is used to working with different Service design methods and tools, from research to concept development.
• Master several different research methods, preferably with a focus on mixed methods.
• Is comfortable in setting scope, requirements and limitations in cooperation with stakeholders when starting new initiatives and ventures.
• Has solid experience in planning, facilitating and implementing co-creative workshops with cross-functional teams.
• Has strong analytical skills and is skilled at compiling, visualizing and communicating results.
• Has experience of working in a large organization that is changing to an agile way of working.
• Has the habit of understanding needs based on customer, business and organization in order to find solutions at this breaking point
• Has the ability to argue and describe the value of a design-oriented way of working.
• Enjoys collaborating and working together with colleagues throughout the organization, across different disciplines and competencies.
• Is fluent in Swedish and comfortable with also speaking and writing in English.
• Relevant education:
  • Academic education in design, behavioral science or other related disciplines.
• Relevant work experience:
  • Experience of having worked as a Service Designer or Design Researcher for at least 3–5 years.
  • Work experience from other industries, roles and countries is advantageous
  • Experience of having worked in a large organization is advantageous but not a requirement.