Service designer

We are now looking for a Service Designer who puts the customer in focus and helps us create a world-class Nordic experience for all our services together with other members of the UX team.

Job duties

In the role of Service Designer, you will, among other things, work with:

• Conduct user research, both qualitative and quantitative.
• Analyze and present insights to various product teams and the rest of the organization.
• Design and be responsible for customer journeys of our digital services.
• Work closely with developers, product owners within the Market Web team and other stakeholders within PostNord.

We are looking for you

• Relevant education in Service Design or equivalent field.
• At least 3 years of work experience as a Service Designer.
• Experience in planning and conducting workshops.
• The ability to analyze insights and user behavior through e.g. Google Analytics.
• Worked with creating customer journeys for specific and overall products/services.

It is meritorious if you

• Have worked with design systems and understand that what you design must fit into our brand and into a digital ecosystem.
• Experience of having worked with web and app.
• Has previously worked with large and complex sites for different markets.
• Knowledge and experience in UX writing.
• Understands IT processes such as Scrum, Kanban and Agile.