Service Designer

With us at Swedbank, you have the opportunity to:

• Plan and carry out qualitative Design Research by applying Service Design methodology and collaborating with other specialists to combine qualitative and quantitative methods.
• Create concepts at a high level through co-design, concept evaluation and prototype creation where the customer is involved in the process.
• Analyze, compile and communicate research results in a pedagogical and inspiring way to contribute to an understanding of what collected insights mean for the development of products and services.
• Assist and guide designers and other competencies within the bank from selection to planning and implementation of Design Research in choice of method (quantum / qualification), approaches (exploratory to validative) selection criteria etc.
• Actively support and contribute to raising competence in Design Research and Service Design within Swedbank’s CX / UX community through training, coaching and development of common processes, tools and templates.
• Educate and disseminate knowledge about design-driven working methods, to contribute to increased design maturity in the organization

In this role you need:

• Have a passion for helping to create awesome user experiences and is solution-oriented with a pragmatic vein
• Experience of having worked as a Service Designer or Design Researcher for at least 3-5 years with a broad practical knowledge in the field
• Master several different research methods, preferably with a focus on mixed methods.
• Have solid experience of planning, facilitating and conducting workshops.
• Has a strong analytical ability and is skilled at compiling, visualizing and communicating results.
• Have experience of working in a large organization that is changing to an agile way of working.
• Is comfortable working with partners to set scope, requirements and restrictions when starting up new initiatives and initiatives.
• Get in the habit of triangular customers’ needs with the business perspective and the business’s technical and organizational conditions to find solutions at this turning point
• Have the ability to argue and describe the value of a design-oriented approach.
• Enjoy collaborating and working with colleagues throughout the organization, across different disciplines and competencies.
• Is fluent in Swedish and comfortable speaking and writing in English
• As a person be open, simple and caring