Service Designer

Brand Services is looking to create sustainable impact through human centered interaction designers put people needs first, and make engaging, experiences for them. In our teams, you represent the voice of the customer.

Job Description

We are looking for forward-thinking, laser-focused professionals with a passion for bringing innovative, exciting, and sustainable ideas to life.

We see you as a person who comfortably juggles both trust and transparency such as autonomy and collaboration. As a part of our dynamic cross-functional team of designers, constantly collaborating with brands, functions, and partners across H&M group brands we think you are:

• Comfortable working in flat and dynamic cross-functional design teams.
• Passionate to work on ambiguous and complex future challenges.
• Equipped with a collaborative and empathetic mindset to solve problems with teams across H&M group.
• Well-off with learning as you go and sharing your expertise within the team.

Your Responsibilities

• Create awesome user interfaces.
• Work with people from diverse design backgrounds (like design researcher, communication designer, business designer) and subject matter experts from all over our big company; together you’ll prototype and quickly bring ideas to life. You’ll be involved with many parts of the design process as we move from Discovery phase to live products and services.
• Use input from research to design and refine solutions to help the user solve their problem.
• Help set up and mature our Interaction Design practice.

Qualifications

Your Experience & Mindset

• At least 3-5 years of work experience in designing digital product, service, and experience from ideation to implementation.
• You’re a collaborator and a relation-builder, good at communicating/engaging others.
• You have a pulse on emerging trends and technology, you are passionate about looking out into the world for inspiration and insights on branding, fashion, and sustainability.
• You understand human-centred design philosophy, are comfortable driving change and want to push design methodology as a tool for collaborative innovation.
• You’re always willing to learn new things and equipped with a can-do attitude.
• Strong interpersonal skills and thriving  in  a  cross-functional  setting.
• You are a systems thinker; can make sense of complex information, user interaction flows and system architecture.
• Ability to communicate concepts through wireframes, flows, and mockups
• Fluent in visual design tools and prototyping (for example, animations, clickthroughs, interactive prototypes).
• You can clearly articulate the process, approach, and impact of your design in verbal and visual presentation. You are comfortable with communicating in English.
• Confident supporting the work of less experienced colleagues.

Additional Information

You’ll be part of an important transformation journey at H&M Group with significant opportunities to influence and make a difference. With the right mindset and ambition, you’ll find plenty of room to grow.