Service Designer

Your main role will be to empathize with users and understand their needs, motivations, and behaviours. You will then analyze and translate them into actionable deliverables.

At Jungle you will have the opportunity to use and develop your skillset in a safe and empathetic space.

As we grow at Jungle, we want to build a diverse and inclusive team that is able to represent and design for all people.

If you feel enthusiastic about the role but don’t feel that the below description applies entirely to you, please do get in touch anyway (we think that people are worth a lot more than a list of requirements).

What you will do:

• Your main role is to empathize with users and understand their needs, motivations, behaviours.
• You will then have to analyze and translate them into actionable deliverables.
• Within this you will collaborate with internal and external stakeholders, ranging from Jungle team-members to client team-members to users.
• Taking research into actionable insights and communicating this in a succinct and human-centred way to stakeholders
• Analyzing and directing on how organisations need to change to deliver more effective services
• Contextualise the demand and help define the need, to put the clients needs and strategy into perspective, in order to ensure the coherence of the project
• Facilitating workshops with clients and communities Coaching, supporting, and educating our clients and community in various instances
• Be an ambassador for human-centric design and design thinking.

Who you are:

• 3+ years experience designing user-centric or human-centric services
• Passion and enthusiasm for service- and strategic design
• Strong knowledge of and passion for design thinking/human-centered design
• Strong skills in conducting and synthesising research, insights and findings.
• Strong soft skills in empathy, observation and listening.