Service Designer

Job Description & Summary

We are looking for a curious and empathic Service Designer to join our team at PwC Experience Center. In this role you will be key in driving customer centricity, digital transformation and business impact using your service design toolbox.

Experience consulting is the creative arm of PwC, recognized globally as a Forrester leader in Customer Experience consulting. We’re made up of 30 Experience Consultants in Sweden and part of a network of 39 (and growing!) Experience Centers globally. We are thinkers and makers, giving direction to brands and creating the experiences that define them. In our beautiful, 1 400 sqm purpose-designed space in the heart of Hagastaden, we invite clients in and use both our brains and our hands to go from insight to impact together. We work together, always. We don’t believe in doing the same things over and over, but of finding new and better ways. We’re always in beta. We experiment with tech. We’re customer-obsessed. And we believe in the power of perspective.

As a Service Designer, you’ll be a part of a cross-functional team, working hard to put the end-user at the center of everything that we do (and you’ll challenge our clients and their teams to do the same). You have a curious mind, enthusiasm and a designers’ mentality – with a passion for making things better for people. You are someone who wants to work with solving large and complex challenges together with our clients, applying a service design mindset and methodologies; from user research, to analysis, ideation, prototyping and testing.

Tasks and responsibilities:

• Plan, conduct and document user research; take part in “sense-making” and synthesis activities

• Identifying insights about customer needs, behaviors, pain-points and mapping customer journeys

• Design and facilitate co-creative workshops and sprints, including instructional material, trainings and toolkits

• Generate and develop ideas and test prototypes with end-users

• Design with the end-user’s experience as well as our client’s organization’s – for them to implement and scale

• Collaborate with your project team and client

• Contribute in developing point of views of new business opportunities

Requirements: 

• Fluent in Swedish and English.

• Excellent communication (spoken and written) and presentation skills.

• Relevant education in Design Thinking/Service Design/UX design, or experience of working with Service Design. (Portfolio to showcase experience)

• Service design core capabilities: user empathy, communication skills, facilitation, synthesize data, systems thinking, creative problem-solving, visualization skills and prototyping.

• An empathic and open-minded team player. Not afraid to stand up for your own opinions, but also humble and willing to listen to others.

It is a plus if you:

• Have strong digital experience and experience from working with transformative projects for larger organizations.

• Have excellent interpersonal skills, contributing positively to the success of and relationships with our clients, and the wellbeing of yourself and others.

• Have an eye for detail, and a strong visual design aesthetic.

Practicalities:

Your application should consist of a CV, a few sentences of why you are applying for this job and an updated portfolio showing relevant projects and processes. Your application can be written in either Swedish or English.