Service Designer

Role

In your role, you will collaborate and interact with many different Soundtrack teams such as Analytics, Product Experience, Machine Learning, Business Systems and of course Music. Hence we believe you are an excellent communicator – inside the team, as well as outside of it.

You will be responsible for the customer onboarding user journey where you will orchestrate and personalize the onboarding experience for our online customers, using all available touch-points such as web, app, e-mail, chat and assisted on-boarding. These should not be seen as siloed elements; instead we believe in a cohesive customer experience where all different pieces cooperate towards a common goal.

We strongly believe in the effectiveness of remote working – what you achieve is what matters! So we happily support remote working as long as it is a similar time zone to us and it is possible for you to visit our Stockholm office. Of course, you are always welcome to work full time from our beautiful Stockholm office at Sveavägen.

You

You’re friendly, pragmatic, professional, precise and fun to work with. Also, you are comfortable with describing yourself as:

• Love to make a difference and getting things done
• Want to work with a product and have a near-obsessive customer focus
• Have a passion for creating beautiful, functional and intuitive user experiences
• Analytical and enjoy working in a data and test-driven manner
• Attention to details but still comfortable with cutting corners when needed
• Used to working independently and planning your own time and efforts
• Enjoy working in a fast-paced environment which can require quick shifts of focus

Experience

• Service or UX design, preferably from one or multiple fast-growing SaaS companies or startups
• Customer life cycle management
• User behaviour analysis and obtaining user feedback
• Conducting and analysing A/B tests
• Content management

Required skills

• Strong skills in structuring and visualising user journey maps and concepts
• Highly skilled in English writing
• Ability to actively manage conversational customer relationship tools, e.g. Intercom

Meriting skills

• Product marketing
• Product and funnel analytics, e.g. Mixpanel
• Customer qualification and assisted onboarding, e.g. Salesforce