Senior Service Designer

Do you want to help shape the career paths of the future and create real change in people’s lives? We are now looking for a Senior Service Designer who is passionate about making a difference and delivering customer experiences that make a difference. Does this sound like an exciting challenge to you? Submit your application today and become part of our team at TRR!

Your work includes:

• Ensure that TRR’s services deliver consistent and positive customer experiences
• Plan and conduct research and analyze collected data (qualitative and quantitative)
• Develop and test concepts/prototypes
• Visualize and communicate ideas, solutions and lessons learned
• Facilitate workshops (digital and physical)
• Iterate and improve existing design solutions
• Mission and drive design maturity in the organization
• Collaborate with cross-functional teams
• Build and maintain relationships with stakeholders
• Support junior designers
• Understand customer needs, drivers and challenges
• Translate insights into concrete changes and improvements for customers
• Contribute to improving internal working methods and processes

With us you get

As a Senior Service Designer at TRR, you will have the opportunity to shape the future of customer experiences in an organization that values ​​innovation and collaboration. We offer a dynamic work environment where you will have the space to grow and develop together with a committed team.

We always strive for diversity . For us, this means that differences enrich and strengthen our business. We welcome applicants with different backgrounds, experiences and perspectives.

We are looking for someone who has:

• Relevant university education in Service Design or equivalent knowledge
• Many years of experience in service design work
• Experience working with all parts of the design process
• Ability to package and communicate solutions and lessons learned clearly and inspiringly
• Understanding what change or development is required to improve the user experience
• Ability to inspire and give the organization an understanding of necessary changes