Senior Service Designer

As a Service Designer at Volvo Trucks, you will explore the future by understanding the present. We are going through an exciting transformation where our customers’ and users’ perspective is of great importance for Volvo Trucks’ digital landscape and services. You will be creating services and experiences that help our customers and users to succeed. We believe you are a curious individual, that want to research and understand our customers’ and users’ needs and behaviors, so we can create new premium services while also improving existing ones.

You will work in the intersection of design, engineering, and business development and facilitate hard conversations between different interests and stakeholders. Being able to guide and facilitate strong minds through workshops and projects is crucial for this role. With Volvo Group being a large organization, it is important to be able to network, build relations and see opportunities for collaboration. We believe you are grounded but with a portion of naivety that challenges our way of working.

Together with other Service Designers you will lead innovation and be a champion for Service Design and Design Thinking Methodology. With Design Thinking we aim to innovate and create new digital business growth for Volvo Trucks. We expect you to, through excellent communication and visual skills, be able to capture and tell a story to change and align minds. This journey is all about change and being able to manage change. If you can convince with trend reports, research, prototypes, and user test results, you have a great chance to succeed in this role.

Qualifications

• Five years of experience as a Service Designer
• Experience of working with Design Thinking methods; Customer Journeys, Service Blueprints, Business Model Canvas, Value Propositions Designer etc.
• Strong strategic thinking and problem-solving skills
• An entrepreneurial mindset with a demonstrated eagerness to create, innovate and drive ideas forward
• Experience of leading innovation projects, working with Lean Start-up, Agile Methods, and Change Management
• Ability to network and collaborate with others
• Strong facilitator who can navigate through difficult discussions between different stakeholders and strong minds
• Experience of working with C-level management, both internally and externally
• Strong Business acumen, customer focus and a keen interest in the transportation industry and sustainability
• Foundational understanding of the possible complexity within digital landscapes
• Up to date on digital trends and possibilities for innovation
• Like working in a fast-paced, multicultural, global and diverse environment
• Experience of digital tools such as Figma, Mural and other journey mapping tools
• Fluency in written and spoken English
• Master’s degree or equivalent (Business Administration, Design or Engineering)