ARCHIVED Insurance Full Time

Customer Experience & Service Designer

Helsana Insurance Company

Are you a communicative and motivated person who would like to develop new services for our portfolio with us? Do you like to create added value by convincing our customers with creative solutions? Then the 12-person Offer & Experience Design team looks forward to seeing you.

What’s waiting for you

Analyzing customer needs and (further) developing our products and services
Methodical management of cross-departmental projects with a focus on the customer perspective
Carrying out and moderating workshops along the innovation process
Anchoring of design thinking or human-centered design in the company and empowerment of employees
Wide range of topics and interdisciplinary cooperation with various departments throughout the company

what you bring

University degree (Uni/FH) and/or practical experience in the field of design thinking
Several years of professional experience in the field of customer experience, service design, user experience, product management or similar
Experience in collaborating or leading cross-departmental projects and proven skills as a facilitator in leading workshops with different stakeholders
Stylish spoken and written German
Active customer orientation and strong communication skills as well as a motivating personality with an agile mindset

Job Details

Date Posted	March 10, 2023
Status	Active
Location	Dübendorf, Switzerland
Industry	Insurance
Type	Full Time
Position	Mid level
Job Expiry	May 9, 2023
Salary	Unspecified