Senior Service Designer (w/m/d)

Senior Service Designer (f/m/d) What awaits you?

• You define and sharpen problems so that we generate real added value for our customers with precise solutions.
• You can express your ideas in concepts with a focus on simplicity and clarity in prototypes and find the balance between our customers, business and technical framework in an agile context.
• You choose the appropriate research method to determine customer needs along the customer journeys, derive requirements and evaluate them in usability tests that you design and carry out.
• You optimize processes and design seamless, outstanding experiences for our customers across all channels.
• You love bringing together diverse stakeholders in workshops and working with them to bring products and solutions to life.

What are you bringing with you?

• You are a team player – with your positive personality and your solution-oriented way of working, you inspire your project team and all stakeholders to go the extra mile for our customers.
• You have at least 7 years of experience in user-centered conception and service design, ideally in the digitalization of complex processes in a regulated environment. Knowledge of product management or ownership is desirable.
• You communicate confidently at all hierarchical levels and have very good moderation skills for workshops and challenging technical discussions.
• You have very good knowledge of qualitative and quantitative user research as well as usability testing and service design (e.g. service blueprint, customer journey mapping).
• It goes without saying that you will be familiar with common prototyping and design tools (figma, Adobe CC).
• You have very good knowledge of German and English.