ARCHIVED Government Full Time

Specialist Service Design (f/m/d)

Swiss Federal Institute of Intellectual Property

Your main tasks

Responsible for the service design strategy and the UX design guidelines.
Conducting workshops, interviews and analyzing customer behavior data.
Analyzing customer needs using customer-centric design methods such as Customer Journey Map or Service Blueprint.
Transforming customer needs and technical requirements into service concepts including verification using prototypes and user tests.
Analyzing the overall context for the implementation of the service concepts.
Project management for analysis and implementation projects as well as leading and supporting external employees or teams in the provision of service design services.

your profile

Several years of well-founded professional experience in the field of service design.
Strong understanding of user-centric principles for user-friendly, intuitive and effective design.
Experience in leading agile analysis and implementation projects as well as knowledge of customer-centric design methods.
Business fluent knowledge of spoken and written German with good knowledge of English.
Quality-conscious, able to communicate and cooperate.
Flexible and resilient personality with an interest in complex issues.
Analytical, networked and strategic thinking with an exact and pragmatic way of working.